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Everything about Support ticket
Report for tracking a specific problem
A support ticket or simply ticket is a running report on a particular problem, its status, and other relevant data for incidents that occur or concerns that arise within an organization, especially related to customer support. Tickets are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed by individuals as part of a time management or personal productivity regimen. Tickets often call for resource allocation, time accounting, priority management, and oversight workflow in addition to the desired response. Wikipedia →
🧭 Start here: a 6-step reading path
- Read the overview: Support ticketA 5-minute orientation
- Skim a recent paper: Human vs. Automated data annotation: Labeling the data set for an ML-driven support ticket classifierInfluential work since 2022
- Pick up a classic book: Heading for a crash!The most-reprinted book on the subject
- Read the landmark paper: Reducing user input requests to improve IT support ticket resolution processCited 17 times
- Go sideways: Help deskA closely related topic
- Go sideways: Helpdesk and incident reporting auditingA closely related topic
📖 Definitions
Noun A computerized request for assistance with a particular issue.
🗂️ The subject at a glance
🏆 Landmark papers (most cited)
Reducing user input requests to improve IT support ticket resolution process
Customer support ticket escalation prediction using feature engineering
Beep4Me: Automatic Ticket Validation to Support Fare Clearing and Service Planning
Improving the Prediction Resolution Time for Customer Support Ticket System
Enhancing Customer Support in Banking: Leveraging AI for Efficient Ticket Classification
Topic Modeling for Support Ticket using Latent Dirichlet Allocation
Fuzzy Output Support Vector Machine Based Incident Ticket Classification
Does Medicare Support Multidisciplinary Teams Working to the Top of Their Ticket?
🆕 Influential since 2022
Human vs. Automated data annotation: Labeling the data set for an ML-driven support ticket classifier
Intelligent Ticket Assignment System: Leveraging Deep Machine Learning for Enhanced Customer Support
Improving IT Support Efficiency Using AI-Driven Ticket Random Forest Classification Technique
Help Desk Support Ticket and Issue Management
Enhancing Customer Support Efficiency with Intelligent Ticket Management
📚 Books worth reading
Heading for a crash! · 2001
Ranked by number of editions on Open Library, a rough measure of how lasting a book is.
🔗 Related topics
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