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Everything about Help desk software
Software used by customer care operators
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. Wikipedia →
🧭 Start here: a 6-step reading path
- Read the overview: Help desk softwareA 5-minute orientation
- Pick up a classic book: Course ILTThe most-reprinted book on the subject
- Read the landmark paper: Software Development for IT Service Help DeskCited 1 times
- Go sideways: Helpdesk and incident reporting auditingA closely related topic
- Go sideways: Support ticketA closely related topic
📖 Definitions
No dictionary entry for this exact phrase.
🗂️ The subject at a glance
🏆 Landmark papers (most cited)
📚 Books worth reading
Course ILTCourse Technology · 2000
Building web sites all-in-one desk reference for dummiesDoug Sahlin, Claudia Snell · 2007
Microsoft sourcebook for the help deskMicrosoft Press · 1995
The art of software supportFrançoise Tourniaire · 1998
DebuggingDavid J. Agans · 2002
Business Analytics, Global EditionEvans, James R. · 1920
Help Desk 100 Success Secrets - Helpdesk Need to Know topics covering Help desk jobs, Help desk software, computer Help desk, Help desk support, Helpdesk jobs, IT Help desk and Much MoreGerard Blokdijk · 2008
The art of software supportFrançoise Tourniaire · 1997
Ranked by number of editions on Open Library, a rough measure of how lasting a book is.
🔗 Related topics
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- Zendesk Zendesk, Inc. is a software-as-a-service company that provides products related to customer support, sales, and other customer communications. Founded…
- Hiver (company) Hiver (formerly GrexIt) is a software company founded in 2011 by Nitesh Nandy and Niraj Ranjan Rout. It is a customer service platform designed to help…
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