Everything about Service

🧭 Start here: a 6-step reading path

1. Read the overview: ServiceA 5-minute orientation
2. Skim a recent paper: g:Profiler—interoperable web service for functional enrichment analysis and gene identifier mapping (2023 update)Influential work since 2022
3. Pick up a classic book: The Thirty-Nine StepsThe most-reprinted book on the subject
4. Read the landmark paper: A Conceptual Model of Service Quality and Its Implications for Future ResearchCited 36,007 times
5. Go sideways: Provisioning (technology)A closely related topic
6. Go sideways: Cloud computingA closely related topic

🏆 Landmark papers (most cited)

• A Conceptual Model of Service Quality and Its Implications for Future Research

  A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · 1985 · Journal of Marketing · 36,007 citations

• Measuring Service Quality: A Reexamination and Extension

  J. Joseph Cronin, Steven A. Taylor · 1992 · Journal of Marketing · 14,806 citations

• The Behavioral Consequences of Service Quality

  Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman · 1996 · Journal of Marketing · 14,466 citations

• Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

  Mary Jo Bitner · 1990 · Journal of Marketing · 9,215 citations

• MAFFT online service: multiple sequence alignment, interactive sequence choice and visualization

  Kazutaka Katoh, John Rozewicki, Kazunori D Yamada · 2017 · Briefings in Bioinformatics · 8,324 citations

• The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

  Mary Jo Bitner, Bernard H. Booms, Mary Stanfield Tetreault · 1990 · Journal of Marketing · 7,865 citations

• Service-dominant logic: continuing the evolution

  Stephen L. Vargo, Robert F. Lusch · 2007 · Journal of the Academy of Marketing Science · 5,769 citations

• Diffusion of Innovations in Service Organizations: Systematic Review and Recommendations

  TRISHA GREENHALGH, GLENN ROBERT, FRASER MACFARLANE · 2004 · The Milbank Quarterly · 5,662 citations

🆕 Influential since 2022

• g:Profiler—interoperable web service for functional enrichment analysis and gene identifier mapping (2023 update)

  Liis Kolberg, Uku Raudvere, Ivan Kuzmin · 2023 · Nucleic Acids Research · 2,015 citations

• The biodiversity and ecosystem service contributions and trade-offs of forest restoration approaches

  Fangyuan Hua, L. Adrian Bruijnzeel, Paula Meli · 2022 · Science · 795 citations

• Spatial-temporal heterogeneity of ecosystem service interactions and their social-ecological drivers: Implications for spatial planning and management

  Hao Xia, Shaofeng Yuan, Alexander V. Prishchepov · 2023 · Resources, Conservation and Recycling · 536 citations

• Machine learning at the service of meta-heuristics for solving combinatorial optimization problems: A state-of-the-art

  Maryam Karimi-Mamaghan, Mehrdad Mohammadi, Patrick Meyer · 2022 · European Journal of Operational Research · 452 citations

• Grazing and ecosystem service delivery in global drylands

  Fernando T. Maestre, Yoann Le Bagousse-Pinguet, Manuel Delgado-Baquerizo · 2022 · Science · 435 citations

📚 Books worth reading

• The Thirty-Nine StepsJohn Buchan · 1915
• 📕Health and personal social servicesRand McNally · 1986
• Practice of Generalist Social WorkMarla Berg-Weger, Julie Birkenmaier · 2011
• Absolute PowerDavid Baldacci · 1995
• The Honourable SchoolboyJohn le Carré · 1977
• Going PostalTerry Pratchett · 2004
• Making MoneyTerry Pratchett · 2007
• Social Work and Social WelfareMarla Berg-Weger · 2010

Ranked by number of editions on Open Library, a rough measure of how lasting a book is.

🔗 Related topics

• Provisioning (technology) In telecommunications, provisioning involves the process of preparing and equipping a network to allow it to provide new services to its users. In National…
• Cloud computing Cloud computing is defined by the International Organization for Standardization (ISO) as "a paradigm for enabling network access to a scalable and elastic…
• Software as a service Software as a service (SaaS /sæs/) is a cloud computing service model in which a provider delivers application software to clients while managing the required…
• Infrastructure as a service Infrastructure as a service (IaaS) is a cloud computing service model where a cloud services vendor provides computing resources such as storage, network…
• Operations support system Operations support systems (OSS), operational support systems in British usage, or Operation System (OpS) in NTT are computer systems used by telecommunications…
• Multitenancy Software multitenancy is a software architecture in which a single instance of software runs on a server and serves multiple tenants. Systems designed…
• Utility computing Utility computing, or computer utility, is a service provisioning model in which a service provider makes computing resources and infrastructure management…
• Multi-access edge computing Multi-access edge computing (MEC), formerly mobile edge computing, is an ETSI-defined network architecture concept that enables cloud computing capabilities…