Live briefing
Everything about Salesforce
American software company
Salesforce, Inc. is an American customer relationship management (CRM) company headquartered in San Francisco, California. The company adopts a subscription-based software as a service (SaaS) business model, and its products are designed to help its customers with targeted marketing. Wikipedia →
🧭 Start here: a 6-step reading path
- Read the overview: SalesforceA 5-minute orientation
- Skim a recent paper: Does service-sales ambidexterity matter in business-to-business service recovery? A perspective through salesforce control systemInfluential work since 2022
- Pick up a classic book: Salesforce.com for dummiesThe most-reprinted book on the subject
- Read the landmark paper: Perspectives on Behavior-Based versus Outcome-Based Salesforce Control SystemsCited 1,243 times
- Go sideways: Workday, Inc.A closely related topic
- Go sideways: Marc BenioffA closely related topic
📖 Definitions
Noun A team of salespeople.
🏆 Landmark papers (most cited)
Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems
Behavior-Based and Outcome-Based Salesforce Control Systems
Salesforce Socialization
Ethical climate's relationship to job satisfaction, organizational commitment, and turnover intention in the salesforce
Salesforce Compensation Plans: An Agency Theoretic Perspective
The Relationship of Satisfaction and Performance to Salesforce Turnover
Salesforce Incentives, Market Information, and Production/Inventory Planning
Supervising Unethical Salesforce Behavior
🆕 Influential since 2022
Does service-sales ambidexterity matter in business-to-business service recovery? A perspective through salesforce control system
Can AI and AI-Hybrids Detect Persuasion Skills? Salesforce Hiring with Conversational Video Interviews
Do salesforce management systems actually drive salesperson intentions?
Integrating Generative AI Into Enterprise Platforms: Insights From Salesforce
Salesforce output control and customer-oriented selling behaviours
📚 Books worth reading
- 📕Salesforce.com for dummiesTom Wong · 2006
Salesforce Crm The Definitive Admin HandbookPaul Goodey · 2011
Teach Yourself Visually SalesforcecomJustin Davis · 2013
Salesforce.com for dummiesLiz Kao · 2016- 📕Developing Applications with Salesforce ChatterRakesh Gupta, Sagar Pareek · 2013
Practical Salesforce.com Development Without CodePhilip Weinmeister · 2014- 📕Salesforce. com Customization HandbookRakesh Gupta, Sagar Pareek · 2014
- 📕Getting Started with SOQLMagulan D · 2014
Ranked by number of editions on Open Library, a rough measure of how lasting a book is.
🔗 Related topics
- Workday, Inc. Workday, Inc., is an American cloud-based provider of financial management, human capital management, and student information system software. The company…
- Marc Benioff Marc Russell Benioff (born September 25, 1964) is an American internet entrepreneur and philanthropist. He is best known as the co-founder, chairman and…
- Zendesk Zendesk, Inc. is a software-as-a-service company that provides products related to customer support, sales, and other customer communications. Founded…
- Zuora Zuora, Inc. is an American enterprise software company headquartered in Redwood City, California that creates and provides software for businesses to launch…
- ServiceNow ServiceNow, Inc. is an American software company that supplies cloud computing platforms for the creation and management of automated business workflows…
- Databricks Databricks, Inc. is an American data software and artificial intelligence company headquartered in San Francisco, California. It was founded in 2013 by…
- Twilio Twilio Inc. is an American cloud communications company based in San Francisco, California, which provides programmable communication tools for making…
- Datadog Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools…