Everything About ___
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Everything about Request Tracker

Open source ticket-tracking software

Request Tracker, commonly abbreviated to RT, is an open source tool for the tracking and management of workflows, customer requests, and internal project tasks. Request Tracker began as ticket-tracking software written in Perl used to coordinate tasks and manage requests among an online community of users. It supports email integration, custom ticket lifecycles, configurable automation, and detailed permissions and roles. Wikipedia →

đź§­ Start here: a 6-step reading path

  1. Read the overview: Request TrackerA 5-minute orientation
  2. Pick up a classic book: Sermon NotesThe most-reprinted book on the subject
  3. Read the landmark paper: Beyond the Request: Harnessing HTTP Response Headers for Cross-Browser Web Tracker Detection in an Imbalanced SettingCited 4 times
  4. Go sideways: Comparison of issue-tracking systemsA closely related topic
  5. Go sideways: Outline of the Perl programming languageA closely related topic

đź“– Definitions

No dictionary entry for this exact phrase.

🗂️ The subject at a glance

  1. Technology
  2. History
  3. Interface
  4. Features

🏆 Landmark papers (most cited)

📚 Books worth reading

Ranked by number of editions on Open Library, a rough measure of how lasting a book is.

đź”— Related topics