Everything about ITIL

🧭 Start here: a 6-step reading path

1. Read the overview: ITILA 5-minute orientation
2. Skim a recent paper: ITIL: Interlaced Topologically Interlocking Lattice for continuous dual-material extrusionInfluential work since 2022
3. Pick up a classic book: Itil Foundation Exam Study GuideThe most-reprinted book on the subject
4. Read the landmark paper: Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory StudyCited 123 times
5. Go sideways: IT service managementA closely related topic
6. Go sideways: AXELOSA closely related topic

🏆 Landmark papers (most cited)

• Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study

  Carol Pollard, Aileen Cater-Steel · 2009 · Information Systems Management · 123 citations

• Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces

  Jon Iden, Lars Langeland · 2010 · Information Systems Management · 52 citations

• Technology adoption model and a road map to successful implementation of ITIL

  Norita Ahmad, Noha Tarek Amer, Faten Qutaifan · 2013 · Journal of Enterprise Information Management · 43 citations

• A comprehensive study of the role of cloud computing on the information technology infrastructure library (ITIL) processes

  Dayu Wang, Daojun Zhong, Liang Li · 2021 · Library Hi Tech · 42 citations

• Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

  Mauricio Marrone, Lutz M. Kolbe · 2010 · Information Systems and e-Business Management · 39 citations

• IT Service Management: A Cross-national Study of ITIL Adoption

  Mauricio Marrone, Francis Gacenga, Aileen Cater-Steel · 2014 · Communications of the Association for Information Systems · 37 citations

• Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation

  Jon Iden, Tom Roar Eikebrokk · 2014 · Information Systems Management · 35 citations

• IT Infrastructure Library (ITIL) framework approach to IT Governance

  Muhamet Gërvalla, Naim Preniqi, Peter Kopacek · 2018 · IFAC-PapersOnLine · 32 citations

🆕 Influential since 2022

• ITIL: Interlaced Topologically Interlocking Lattice for continuous dual-material extrusion

  Tim Kuipers, Renbo Su, Jun Wu · 2022 · Additive Manufacturing · 25 citations

• Information System Audit Using COBIT and ITIL Framework: Literature Review

  Arif Rusman, Reny Nadlifatin, Apol Pribadi Subriadi · 2022 · SinkrOn · 18 citations

• A comprehensive review of it governance: effective implementation of COBIT and ITIL frameworks in financial institutions

  Oluwatosin Ilori, Nelly Tochi Nwosu, Henry Nwapali Ndidi Naiho · 2024 · Computer Science & IT Research Journal · 16 citations

• The IT Services Management Architecture Design for Large and Medium-sized Companies based on ITIL 4 and TOGAF Framework

  Iqbal Santosa, Rahmat Mulyana · 2023 · JOIV : International Journal on Informatics Visualization · 10 citations

• IMPLEMENTATION OF SUSTAINABLE SERVICE IMPROVEMENT IN ORGANIZATIONS USING FRAMEWORK INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)

  Hendro Gunawan, Aloysius Bagas Pradipta Irianto, Julius Galih Prima Negara · 2024 · Procedia Computer Science · 7 citations

📚 Books worth reading

• Itil Foundation Exam Study GuideHelen Morris · 2012
• ITIL Intermediate Certification Companion Study GuideHelen Morris, Liz Gallacher · 2016
• Itil For DummiesPeter Farenden · 2012
• ITIL Practitioner GuidanceAXELOS · 2016
• ITIL service designVernon Lloyd, Sharon Taylor · 2011
• Passing Your Itil Foundation ExamU K Stationery Office · 2012
• Ame liorer la qualite des services avec la gestion des proble mes ITILHamilton Nana · 2009
• Itil Foundation Complete Certification KitIvanka Menken · 2011

Ranked by number of editions on Open Library, a rough measure of how lasting a book is.

🔗 Related topics

• IT service management Information technology service management (ITSM) is the set of activities performed by an organization to design, build, deliver, operate, and control…
• AXELOS AXELOS is a joint venture set up in 2014 by the Government of the United Kingdom and Capita, to develop, manage and operate qualifications in best practice…
• COBIT COBIT (Control Objectives for Information and Related Technologies) is a framework created by ISACA for information technology (IT) management and IT governance…
• Release management Release management is the process of managing, planning, scheduling and controlling a software build through different stages and environments; it includes…
• PRINCE2 PRINCE2 (PRojects IN Controlled Environments) is a structured project management method and practitioner certification programme. PRINCE2 emphasises dividing…
• FitSM FitSM is the name for a family of standards for lightweight IT service management (ITSM). FitSM calls itself a standard, but is not published or managed…
• EXIN EXIN is a Dutch company which certifies IT professionals worldwide. In addition, EXIN accredits (training and examination) organizations in the field of…
• IT Service Management Forum The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide…