Everything about FitSM

🧭 Start here: a 6-step reading path

1. Read the overview: FitSMA 5-minute orientation
2. Pick up a classic book: IT-Service Management mit FitSMThe most-reprinted book on the subject
3. Read the landmark paper: Improving IT Service Management (ITSM) Capability in Small Application Development Firms Using FitSM: A Case Study Integrated with Socio-Technical Systems TheoryCited 2 times
4. Go sideways: IT service managementA closely related topic
5. Go sideways: Tudor IT Process AssessmentA closely related topic

🏆 Landmark papers (most cited)

• Improving IT Service Management (ITSM) Capability in Small Application Development Firms Using FitSM: A Case Study Integrated with Socio-Technical Systems Theory

  Evelline Kristiani, Marcel Marcel · 2024 · Journal of Information Systems and Informatics · 2 citations

• Rezension „IT-Service Management mit FitSM“

  Hans-Peter Fröschle · 2019 · HMD Praxis der Wirtschaftsinformatik · 1 citations

• Strategy Improvement for IT Governance in Library Services Using an Adaptation of ITIL 4 and FitSM : A COBIT 2019 Evaluation

  Nurul Asyikin Idrus, Catur Edi Widodo · 2026 · Scientific Journal of Informatics · 0 citations

📚 Books worth reading

• IT-Service Management mit FitSMAnselm Rohrer, Dierk Söllner · 2017

Ranked by number of editions on Open Library, a rough measure of how lasting a book is.

🔗 Related topics

• IT service management Information technology service management (ITSM) is the set of activities performed by an organization to design, build, deliver, operate, and control…
• Tudor IT Process Assessment Tudor IT Process Assessment (TIPA) is a methodological framework for process assessment. Its first version was published in 2003 by the Public Research…
• ISO/IEC 20000 ISO/IEC 20000-1 is the international standard for IT service management. It was originally developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and…
• ITIL ITIL (formerly and also known as Information Technology Infrastructure Library) is a framework with a set of practices (formerly processes) for information…
• ISO/IEC 12207 ISO/IEC/IEEE 12207 Systems and software engineering – Software life cycle processes is an international standard for software lifecycle processes. Introduced…
• ISO/IEC 15504 ISO/IEC 15504 Information technology – Process assessment, also termed Software Process Improvement and Capability dEtermination (SPICE), is a set of technical…
• Information security standards Information security standards (also cyber security standards) are guidelines generally outlined in published materials that aim to protect a user's or…
• ISO/IEC 27000 family The ISO/IEC 27000 family (also known as the 'ISMS Family of Standards', 'ISO27K', or 'ISO 27000 series') comprises information security standards published…