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Everything about Chatbot

Conversational software

A chatbot is a software application, or associated user interface, designed to converse through text or speech, functioning as a conversation partner. Chatbots have existed for decades, but chatbots based on deep learning have gained popularity during the AI boom of the 2020s, with the releases of generative AI (GenAI) chatbots such as ChatGPT, Gemini, Claude, DeepSeek and Grok. These chatbots typically use fine-tuned large language models (LLMs) to generate text. A major area where chatbots have long been used is customer service and support, with various sorts of virtual assistants. Wikipedia →

🧭 Start here: a 6-step reading path

  1. Read the overview: ChatbotA 5-minute orientation
  2. Skim a recent paper: Teacher support and student motivation to learn with Artificial Intelligence (AI) based chatbotInfluential work since 2022
  3. Pick up a classic book: AI4UThe most-reprinted book on the subject
  4. Read the landmark paper: Comparing Physician and Artificial Intelligence Chatbot Responses to Patient Questions Posted to a Public Social Media ForumCited 2,710 times
  5. Go sideways: ChatGPTA closely related topic
  6. Go sideways: LaMDAA closely related topic

📖 Definitions

Noun A computer program that holds conversations through a chat room.

🗂️ The subject at a glance

  1. History
  2. Applications
  3. Limitations
  4. Impact on jobs
  5. Impact on the environment

🏆 Landmark papers (most cited)

🆕 Influential since 2022

📚 Books worth reading

Ranked by number of editions on Open Library, a rough measure of how lasting a book is.

🔗 Related topics