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Everything about Quality of service
Traffic prioritization and measure of network performance
Quality of service (QoS) is the description or measurement of the overall performance of a service, such as a telephony or computer network, or a cloud computing service, particularly the performance seen by the users of the network. To quantitatively measure quality of service, several related aspects of the network service are often considered, such as packet loss, bit rate, throughput, transmission delay, availability, and jitter. Wikipedia →
🧭 Start here: a 6-step reading path
- Read the overview: Quality of serviceA 5-minute orientation
- Skim a recent paper: Service quality in mobile bankingInfluential work since 2022
- Pick up a classic book: QualityThe most-reprinted book on the subject
- Read the landmark paper: A Conceptual Model of Service Quality and Its Implications for Future ResearchCited 36,013 times
- Go sideways: Differentiated servicesA closely related topic
- Go sideways: Bandwidth BrokerA closely related topic
📖 Definitions
No dictionary entry for this exact phrase.
🏆 Landmark papers (most cited)
A Conceptual Model of Service Quality and Its Implications for Future Research
Measuring Service Quality: A Reexamination and Extension
The Behavioral Consequences of Service Quality
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
🆕 Influential since 2022
📚 Books worth reading
- 📕QualityJohn Beckford · 1998
The Pocket Guide to the Baldrige Award CriteriaMark Graham Brown · 1994
Lean Six Sigma for the OfficeJames William Martin · 2008
Managing quality in architectureNelson, Charles · 2006
The discipline of market leadersMichael Treacy · 1995
Value proposition designAlexander Osterwalder · 2014
Quality in health careManouche Tavakoli · 2001
Service qualityRoland T. Rust, Richard L. Oliver · 1993
Ranked by number of editions on Open Library, a rough measure of how lasting a book is.
🔗 Related topics
- Differentiated services Differentiated services or DiffServ is a computer networking architecture that specifies a mechanism for classifying and managing network traffic and providing…
- Bandwidth Broker RFC 2638 from the IETF defines the entity of the Bandwidth Broker (BB) in the framework of differentiated services (DiffServ). According to RFC 2638, a…
- Integrated services In computer networking, integrated services or IntServ is an architecture that specifies the elements to guarantee quality of service (QoS) on networks…
- Resource Reservation Protocol The Resource Reservation Protocol (RSVP) is a transport layer protocol designed to reserve resources across a network using the integrated services model…
- Bandwidth management Bandwidth management is the process of measuring and controlling the communications (traffic, packets) on a network link, to avoid filling the link to…
- Deterministic Networking Deterministic Networking (DetNet) is an effort by the IETF DetNet Working Group to study implementation of deterministic data paths for real-time applications…
- Multiprotocol Label Switching Multiprotocol Label Switching (MPLS) is a routing technique in telecommunications networks that directs data from one node to the next based on labels…
- RSVP-TE Resource Reservation Protocol - Traffic Engineering (RSVP-TE) is an extension of the Resource Reservation Protocol (RSVP) for traffic engineering. It supports…