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Everything about Service design
Type of design
Service design is the activity of planning and arranging people, infrastructure, communication, and material components of a service in order to improve its quality and the interaction between the service provider and its users. Service design may function as a way to inform users of changes to an existing service or create a new service entirely. Wikipedia →
🧭 Start here: a 6-step reading path
- Read the overview: Service designA 5-minute orientation
- Skim a recent paper: Transforming health-care service through consumer co-creation: directions for service designInfluential work since 2022
- Pick up a classic book: Foundations of nursing researchThe most-reprinted book on the subject
- Read the landmark paper: Transformative service research, service design, and social entrepreneurshipCited 88 times
- Go sideways: Living labA closely related topic
- Go sideways: Human-centered designA closely related topic
📖 Definitions
No dictionary entry for this exact phrase.
🏆 Landmark papers (most cited)
Transformative service research, service design, and social entrepreneurship
Combining Service Blueprint and FMEA for Service Design
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches
Service Design: An Appraisal
Service system transformation through service design: Linking analytical dimensions and service design approaches
Single liner shipping service design
Organizational Design Legacies and Service Design
Design of service robots
🆕 Influential since 2022
Transforming health-care service through consumer co-creation: directions for service design
Emotion and trust in virtual service assistant design for effective service recovery
Personalized service product family design optimization considering crowdsourced service operations
Service design under asymmetric service provider competition: Applications of AI services
Design of services or designing for service? The application of design methodology in public service settings
📚 Books worth reading
Foundations of nursing researchRose Marie Nieswiadomy · 1987
Modern automotive technologyDuffy, James E., James E. Duffy · 1993
Professional Practice for Interior DesignersChristine M. Piotrowski · 2002
The graphic designer's guide to portfolio designDebbie Rose Myers · 2005
Action ResearchErnest T. Stringer · 1996
Professional practice for interior designersChristine M. Piotrowski · 1989
Web engineeringGerti Kappel · 2006
Programming PHPRasmus Lerdorf, Kevin Tatroe · 2002
Ranked by number of editions on Open Library, a rough measure of how lasting a book is.
🔗 Related topics
- Living lab The concept of the living lab has been defined in multiple ways. A definition from the European Network of Living Labs (ENoLL) is used most widely, describing…
- Human-centered design Human-centered design, as used in ISO standards, is an approach to problem-solving commonly used in process, product, service and system design, management…
- Knowledge intensive services Knowledge-intensive services, abbreviated as KIS, are services that involve activities that are intended to result in the creation, accumulation, or disseminati…
- Innovation management Innovation management is a combination of the management of innovation processes, and change management. It refers to product, business process, marketing…
- Voice of the customer In marketing and quality management, the voice of the customer (VoC) summarizes customers' expectations, preferences and dislikes. According to the Association…
- Empathic design Empathic design is a user-centered design approach that pays attention to the user's feelings toward a product. The empathic design process is sometimes…
- Lead user Lead user is a term developed by American economist Eric von Hippel. His definition for lead user is: Lead users face needs that will be general in a marketplac…
- Design thinking Design thinking refers to the set of cognitive, strategic and practical procedures used by designers in the process of designing, and to the body of knowledge…