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Everything about Computer-aided dispatch

Method of dispatching vehicle-based services

Computer-aided dispatch (CAD), also called computer-assisted dispatch, is a method of dispatching taxicabs, couriers, field service technicians, mass transit vehicles or emergency services assisted by computer. It can either be used to send messages to the dispatchee via a mobile data terminal (MDT) and/or used to store and retrieve data. A dispatcher may announce the call details to field units over a two-way radio. Some systems communicate using a two-way radio system's selective calling features. CAD systems may send text messages with call-for-service details to alphanumeric pagers or wireless telephony text services like SMS. The central idea is that persons in a dispatch center are able to easily view and understand the status of all units being dispatched. CAD provides displays and tools so that the dispatcher has an opportunity to handle calls-for-service as efficiently as possible. Wikipedia →

🧭 Start here: a 6-step reading path

  1. Read the overview: Computer-aided dispatchA 5-minute orientation
  2. Skim a recent paper: Getting Proactive with Police Proactivity: The Benefits of Computer-aided Dispatch for Directing Police Resources to Areas of NeedInfluential work since 2022
  3. Pick up a classic book: Taking sidesThe most-reprinted book on the subject
  4. Read the landmark paper: Computer-aided dispatch for electric power systemsCited 62 times
  5. Go sideways: Automatic vehicle locationA closely related topic
  6. Go sideways: Mobile data terminalA closely related topic

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🏆 Landmark papers (most cited)

🆕 Influential since 2022

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