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Everything about Computer telephony integration
Technology that allows interactions on a telephone and a computer to be coordinated
Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between telephones and computers. The term is predominantly used to describe desktop-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic call routing. Wikipedia →
🧭 Start here: a 6-step reading path
- Read the overview: Computer telephony integrationA 5-minute orientation
- Pick up a classic book: Space division multiple access for wireless local area networksThe most-reprinted book on the subject
- Read the landmark paper: Computer telephony integration and its applicationsCited 6 times
- Go sideways: CT ConnectA closely related topic
- Go sideways: Automatic call distributorA closely related topic
📖 Definitions
No dictionary entry for this exact phrase.
🗂️ The subject at a glance
No outline available.
🏆 Landmark papers (most cited)
📚 Books worth reading
Space division multiple access for wireless local area networksPatrick Vandenameele, Liesbet Van Der Perre · 2001
Cisco packetized voice and data integrationCaputo, Robert. · 2000
Cisco Unified Contact Center Enterprise (UCCE)Gary Ford · 2012
Cisco Packetized & Voice Data IntegrationRobert Caputo · 2001
Integrating Voice and Data NetworksScott Keagy · 2000
Ranked by number of editions on Open Library, a rough measure of how lasting a book is.
🔗 Related topics
- CT Connect CT Connect is a software product that allows computer applications to monitor and control telephone calls. This monitoring and control is called computer-teleph…
- Automatic call distributor Zip tone Audible tone which alerts agent of an incoming call. 440 Hz 5 ms. Problems playing this file? See media help. An automated call distribution system…
- Telephony Server Application Programming Interface Telephony Server Application Programming Interface was a computer telephony integration standard developed and promoted by Novell and AT&T. It consisted…
- Telephony Application Programming Interface The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs running…
- Computer-supported telecommunications applications Computer-supported telecommunications applications (CSTA) is an abstraction layer for telecommunications applications. It is independent of underlying…
- Business telephone system A business telephone system is a telephone system typically used in business environments, encompassing the range of technology from the key telephone…
- Interactive voice response Interactive voice response (IVR) systems are automated telephony systems that interact with callers, gather information, and route calls to the appropriate…
- Accessaphone Accessaphone, first introduced in 2005, is CTI (Computer Telephony Integration) enabled software that provides better user access to desk and soft phones…